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Delivery on all items within England, Wales and Scotland are free.

Depending on weight and size, packages will be sent by Royal Mail, Parcel Force or Interlink.

Orders processed before 2pm will be sent out the same day, after 2pm they will leave us the next working day and all parcels will take between one and four days from leaving ourselves to reach their destination.

You will be emailed, or if requested phoned, to tell you when the product has left our premises along with the package reference number to allow you to track your parcel online.

On all first deliveries the delivery address must be the same as the registered address of the cardholder. After which an alternative delivery address can be nominated when ordering.

If there is no one at a delivery address when the products are delivered, the couriers will usually leave a calling card with information on what will happen next. Should the goods be returned to us after attempted deliveries and they are still required then a charge will apply for the re-delivery.Local residents are able to select a collection option upon ordering online, and collect their goods for free from our shop in Cheltenham


All prices are in Pound Sterling () and include VAT at the current rate of 20%.

Order Processing:

If the product you require is in stock, your order will be dispatched the same day (orders placed before 2pm only) Thereafter it will be the next working day. Parcels will be dispatched using either Royal Mail, Parcel Force or Interlink delivery services. Occasionally we may find that the item you require is not in stock. If this is the case we will contact you via phone or email to let you know, reserve the stock for you from our next delivery or offer an alternative item. We endevour to ensure that that all information on the site is as accurate as possible, however from time to time there may be changes to product or pricing during seasonal changeovers that are beyond our control. We will notify you of any changes that may have occurred on any item you order as soon as possible.


We accept Visa/MasterCard/Switch/Delta and Paypal. We do not accept Electron or cheque payments. Payments are collected by SagePay, providing secure online payment processing.

Should you wish to place an order but do not want to enter your details online then please contact us and we can arrange secure payment over the phone.


We hope you will be delighted with your purchase. If however you need to return an item you can do so, providing it is unused and in original sale condition, within 14 days for an exchange or refund as required (this does not affect your statutory rights) Please not we are not responsible for return postage, and suggest that you return items via tracked mail as we cannot accept responsibility for returns that fail to reach us.

Please note while every effort is made to ensure that colours portrayed on the site are of a fair representation to the actual product, there may be variations in colour due to changes made by manufacturers.

We cannot be held responsible for any perceived difference between the images and colours shown and the actual products.

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Cabin Baggage

This is a bag or suitcase that can be taken on board an aircraft. Cabin baggage sizes vary between airlines and we always advise checking before you fly. The dimensions you are given include wheels, handles and any side pockets.

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